Term & Conditions
a. Waiver/ Indemnity Form
i. Each guest is required to sign an indemnity form upon check in. Our staff should clearly advise all guests of this form.
b. Check in deposit
i. RM50 will be taken as a deposit for every tent and will be refund back during check out if the tent is in a good condition.
ii. Keep the deposit form properly for deposit refund purposes.
c. Check-in time is after 3.00pm
d. Check-out time is before 12.00pm
e. Late check-out OR early check-in request subject to availability and is chargeable.
f. Weekend Glamping tent rate is not applicable for school and public holidays
g. Kids below 6 years old stays for free with guardian(s) tents with no extra bed.
h. Maximum of 2 kids below 6 years old stays for free for 2 paying adults
2. Cancellation, Amendment, Refund Policy
a. FIT – (4 Tents and Below and/or below 16 pax) All cancellations and/or amendments must be made no less than 7 days from date of arrival. And can be refunded in full. No cancellation will be entertained if made 7 days and later from date of arrival. No refund will be given either booking paid in full or deposit.
b. GIT/Series Business – (4 Tents and Above and/or above 16 pax) All cancellations and/or amendments must be made no less than 14 days from date of arrival. And can be refunded in full. No cancellation will be entertained if made 14 days and later from date of arrival. No refund will be given either paid in full or deposit.
c. A maximum of 3 dates amendments is allowed and no refund policies will apply once made an amendment.
3. Pre-Payment Policy
a. Upon any booking conrmation 50% deposit is required for date reservation.
b. FIT Business – All payments have to be settled 7 days prior to arrival to glamping park either in cash / bank transfer / credit card / online payment.
c. GIT/Series Business – All payments have to be settled 14 days prior to arrival to glamping park either in cash / bank transfer / credit card / online payment.
d. However, for Government agencies or companies should a credit arrangement exist between our 2 companies, the bills have to be cleared within 14 days of receipt of bills. If payment is not cleared within 14 days than a fee of 18% will be charged. *
4. Allocation/Conrmation/Release Policy
a. Based on the availability status, the rooms will be allocated for the bookings received.
b. Conrmation will be provided only after receipt/invoice of pre-payment / booking deposit, Naming List and other
c. Failed to make any pre-payment / booking deposit or Naming list plus any other requested details within the specified time frame i.e. 14 days for GIT/Series business & 7 days for FIT business, may lead to release of booking by us.
d. GIT/Series Business – Failed to make balance payment 14 days prior to arrival date may lead to release of booking by us.